Terms & Conditions

General –

 This website, found under the www.tuttidecor.co.uk URL and associated catalogues, are operated by Tutti Décor Ltd. References to Tutti Décor and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Tutti Decor Ltd. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.tuttidecor.co.uk website, as well as for telephone or postal orders. These terms & conditions also cover our catalogue(s), emails and any other associated promotional activity.

 

Definitions –

Buyer – The person, company or party who buys and agrees to buy the goods from the seller.

Conditions – The conditions of sale set out in this document and any special terms and conditions agreed in writing with the seller.

Contract – the contract for the provision of goods

Delivery Address – the buyer’s premises, home or such other place of delivery of the goods set out in the order acceptance.

Delivery Date – the date specified by the seller when the goods are to be delivered

Goods – The items (together with any services where applicable) the seller agrees to supply to the buyer as detailed in the order acceptance.

Order – The buyers order for the goods.

Price – the sellers quoted price or where no price is show the price set out in the sellers price list current at the time of delivery of the goods. Excluding packaging and plus VAT.

Orders

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us, before placing an order, either by phone or by emailing [email protected] or by post at the address given below.

By placing an order through our website you are making an offer to Tutti Decor to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • -If the product you ordered is out of stock
  • -We are unable to authorise your payment
  • -If it is identified that there is a product description or pricing error
  • -If customers do not reach any order criteria outlined in the Terms & Conditions
  • -If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Please note that if you are paying by post, there may be occasions when items may sell out whilst the cheque is being cleared. Where this occurs, we will reissue a cheque for the amount.

Should there be an issue with your order; one of our sales team will contact you either by phone or email.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported in writing within five working days of receiving the parcel. Claims reported after this period will not be accepted. Please report all claims to [email protected]

Tutti Decor reserves the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Tutti Décor website.

When placing an order you will automatically be added to our Catalogue mailing and email list. However should you wish to not receive mailings, please inform us and we will remove you from our Catalogue list. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email.

Website and Catalogue Product Pricing & Descriptions

Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products in our catalogues and on our website are accurate at the time when they are either entered onto our system or printed. Whilst we endeavor to keep the website as up-to-date and accurate as is possible, they are subject to change from time to time. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Specifications and descriptions of products on this website and in the catalogue are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

 

Faulty Goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase; however this does not include the results of normal wear and tear. All goods for return remain the responsibility of the purchaser until received by Tutti Décor. Damaged / faulty or missing goods will be credited or replaced at the discretion of Tutti Décor.

Contract Cancellation

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than five working days after the day on which you receive the products (excluding all made to order/personalised items). Please note however that we pride ourselves on our commitment to high levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period.

Should you wish to cancel your order prior to despatch, please contact our Customer Queries team on [email protected] or 01494 673474. Please note that there may be occasions when a cancellation request is received after an order has been processed and despatched. If your order has already been despatched we will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete and in a reasonable condition.  Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

Returns Policy & Making Returns

In the unlikely event that a parcel arrives damaged or faulty please contact us at [email protected] preferably with a photograph of the problem so we can arrange a replacement, exchange, or refund for you.

We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes.

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.

If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within five working days of receiving your parcel. This can be done by email at [email protected] You will then need to return the whole order to us, at your own expense to us if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge paid. Please note, personalised items cannot be returned unless faulty or damaged.

Promotions

Please note that only one promotional offer can be used at any one time and any Promotion Codes are not valid in Sale periods or on Clearance items that have already been discounted.

Disclaimer & Limitations of Liability

Tutti Decor does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.

To the utmost extent allowed by law and save as provided above, neither Tutti Decor nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Tutti Decor or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Tutti Decor website, the supply of the products or their use of resale by you).

Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Tutti Décor do not give any warranty to its completeness or correctness and Tutti Decor cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.

Tutti Décor will make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

In addition, Tutti Décor cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Tutti Decor.

Privacy

Our Privacy Policy can be found on our Security, Cookie Use & Privacy page. Visitors are required to read this privacy policy. In accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this Website. In using the website, you also agree that we can use cookies on your computer, mobile or other device – please see our Security, Cookie Use & Privacy page.

Copyright & Trademark

All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Tutti Décor or it’s technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation of into any other work of part of or all of content available on the Tutti Decor site is forbidden, with the exception of:

Copying, printing (solely one copy) or downloading extracts of the content of the website for the sole purpose of using the website in good faith for placing an order with Tutti Décor  or for non-commercial purposes.

The complete liability of Tutti Décor under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Tutti Décor will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Tutti Decor may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific written permission of Tutti Décor Ltd.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Territory and Law

The use of this website and these Terms and Conditions are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS:

Head Office:

Tutti Décor Ltd.
Uplands House
Burgess Wood Grove
Beaconsfield
Bucks
HP9 1EH


Telephone: 01494 673474

Fax: 01494 673474

Registered in England and Wales No. 07510249

VAT Number: 139 1388 96